Covid-19 (Coronavirus) … Update
It has been a challenging time for both businesses and individuals, however Apex has provided full service cover and support since the start of the pandemic. Supporting your business or school remains our priority, while keeping you, your staff and our team as safe as possible.
Apex are monitoring updates from the World Health Organisation and the UK Government with regard to the COVID-19 Coronavirus situation and following best practice guidelines to reduce the risk of exposure and transmission of the virus.
Our Service Delivery to You
If you are experiencing a problem with your machine, our service team will offer a telephone fix where possible. If a site visit is deemed necessary our staff are aware of the need to wash hands regularly, wear a face covering in indoor settings and where social distancing may be difficult and stay 2 meters apart where possible. Staff will also follow any specific guidelines you may have in place in your business or school.
We are doing all that we can to ensure the smooth delivery of our products. We understand that some circumstances will be out of our control, however we are working with our supply chains to anticipate the likelihood of disruption to our supplies and putting plans in place to minimise and eliminate this wherever possible.
Our office provides a Covid secure environment. Our staff are required to report any Covid-19 symptoms such as high temperature, new continuous cough or loss of taste or smell, to the Operations Director, and are also aware of the need to self-isolate as per the latest government guidelines should a family member have symptoms or test positive for Covid-19.
We have advised staff to follow Foreign Office recommendations regarding travel and self-isolation.
If any of our staff live in an area where local restrictions are in place they will follow the guidelines about what they can and cannot do in relation to work.
How to contact us
Whether our staff are working remotely or from the office you will always be able to reach us on our main phone number – 01925 202315.