Delivery, Installation & Configuration Services
You can trust Apex Connected to deliver to you a seamless installation of business-critical products and software. Whether its an A3 colour multifunctional printer or a mono production print system, we take full responsibility for the installation and configuration of your products to your exact requirements. We handle all logistics and relocations too, plus the removal of legacy devices and the recycling of all packaging.
Our expert support begins off-site with pre-delivery checks and configuration of our product’s drivers and software solutions are installed, to your bespoke needs.
Once on-site, our hardware and network installation services connect all multifunctional devices to your network. Product relocation is planned carefully to ensure the smooth transition of any existing products into their new location.
You can trust us to implement a high quality migration to our products and services, so you’ll benefit from service continuity with maximum uptime.
By ensuring a trouble-free connection to your existing on-site infrastructure, our market-leading hardware and software immediately ensures your employees document needs are supported across your network.
Apex Connected provides remote and on-site support services to ensure your document output remains live, and your products are in optimum condition. With our focus on maximising the availability of your document management solutions, you’re free to focus on your core business.
Designed to ensure that our products are maintained in peak condition, our maintenance services include the most recent service release updates for best performance. These services include on-site repairs, system wide health checks, product swap out services and extended warranty services.
In the event that a problem does arise, our support services are on-hand to ensure they are resolved quickly. By keeping your document solution functioning optimally, we focus upon minimizing the impact on productivity across your organisation. Our services include online virtual helpdesk, remote support services, and of course, on-site support.
We will only ever use genuine Ricoh Original Equipment Manufacturer parts.
Service Account Management
Apex Connected service account management allows you to concentrate on your core business activities. Our pro-active account management includes automated billing and meter reading services, high call reporting and fleet management.
Your Account Manager takes full ownership of your account and will deliver proactive account management with scheduled account review meetings, as per your requirements.
Our Ricoh UK backed eService portal makes it simple for you to submit orders, service calls and information for your Ricoh equipment. EService is designed to be intuitive to use with straightforward steps for each process. You can use eService anytime, day or night and be assured that your message will reach the right recipients with the call time logged and recorded.
It really is a great communication tool for all your routine needs.
With eService you can:
- Receive technical support by logging your query
- Log service calls
- Order and track consumables items for your Ricoh equipment
- Quickly report meter readings for your Ricoh equipment
- View service call and order history
Photocopiers, Printers, MFDs & Managed Print Services
Supplying Cheshire, the North West, Staffordshire & beyond with affordable and reliable office copiers, printers & multi-functional devices.
We are an Authorised Develop Partner & a Ricoh Alliance Partner so we have the full support of two leading brands of office printers and copiers. This is all backed up by our industry leading customer service.
Areas We Cover
Printers and Copiers in Cheshire
Printers and Copiers in Chester
Printers and Copiers in Crewe
Printers and Copiers in Liverpool
Printers and Copiers in Manchester
Printers and Copiers in Shropshire
Printers and Copiers in Staffordshire